PARENT’S GUIDE TO ONLINE GROUPS

  • You can cancel and receive a full refund within 24 hours of purchase, until the group begins.
  • Connect Us reserves the right to modify or cancel a session or weekly group.
    • If Connect Us cancels a 3-week session in advance, you will receive a full refund.
    • If Connect us cancels one or more group meetings, you will receive a pro-rated refund based on the number of meetings you paid for that were canceled.
  • There are no refunds if you miss a group.
  • Opening discussions will begin immediately at the scheduled time and activities will begin within 10 minutes of scheduled time.
  • If participant arrives more than 10 minutes late, they may miss instructions and it may be difficult or impossible to catch up to group.
  • If you are not satisfied with a group, you may cancel at any time and will receive a pro-rated refund based on the number of meetings you did not attend. We only ask for your feedback as to what we could improve.
  • Connect Us reserves the right to dismiss a participant from groups for behavior deemed as disruptive or inappropriate. A pro-rated refund will be issued based on number of meetings not attended.
  • Connect Us records all groups for safety and quality assurance. Recordings will not be viewed outside our staff for training purposes without your explicit consent.
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